Returns and Refunds Policy

At Homello.store, every product undergoes a 100% quality check before dispatch. However, in the rare event that the product you receive is not in perfect condition, we offer easy returns under the following conditions:

You are eligible for a return if:

• The product received is different from what was ordered.

• The product has a manufacturing defect.

• The product is damaged during transit.

To initiate a return, please email us at support@wenexto.com with your order details.

Return Process

• Our return policy is valid for 48 hours after the product is delivered.

• To initiate a return, kindly send clear images of the damaged/incorrect product to support@wenexto.com with subject as "Important Return"

• Our Quality Control Team will review the case and verify eligibility.

• Once approved, we will arrange a reverse pickup of the product through our logistics partner.

• Upon successful pickup, we will either:

  • Ship a replacement product, or

  • Issue a store credit of the same value if a replacement is unavailable.

• The complete process typically takes 3–4 working days.

Refunds

Please note:

• Refunds are issued only in the form of:

  • Replacement of the product, or

  • Store Credit for future purchases at Homello.store.

• We do not offer monetary refunds back to the original payment method.

By confirming your order, you acknowledge that you have read, understood, and agreed to the terms of our Returns and Refunds Policy.